Frequently Asked Questions

You can book directly on our website – choose your dates, number of guests and apartment, then pay online. You can also contact us by phone or email.

We accept credit and debit cards (Visa, Mastercard) and bank transfers. A deposit is charged at the time of online booking; the remaining amount can be paid before arrival or on-site.

Yes, free cancellation is available up to 48 hours before your scheduled arrival. Cancellations made later are subject to a fee equal to the cost of the first night.

Yes, we issue VAT invoices. Please provide your company details no later than on the day of check-in. The invoice will be sent to your e-mail address.

Standard check-in is from 4:00 PM. Early check-in (from 1:00 PM) is available on request and subject to availability – please contact us in advance.

Check-out is by 11:00 AM. Late check-out (until 2:00 PM) is available for an additional fee, subject to availability. Extra nights can be booked on-site.

Check-in is entirely digital. One hour before your planned arrival you will receive an SMS with the access code to your apartment. No need to meet anyone – just arrive and start your stay.

We are available by phone around the clock. If you encounter any difficulties, give us a call – we will call back or assist you remotely within minutes.

Every apartment includes a full-size bed (or two single beds), a kitchenette with fridge, microwave and coffee maker, a Smart TV, air conditioning and high-speed Wi-Fi.

Yes, fresh bedding and a full set of towels are included in the price. For longer stays (over 5 nights) we offer a weekly linen change.

Yes, every apartment has a kitchenette with an induction or gas hob, pots and pans, cutlery and basic kitchen utensils. Most guests prepare their own breakfasts.

Yes, all apartments are equipped with air conditioning that offers both heating and cooling modes, fully adjustable to your preference.

The apartments are situated in the very heart of the city, within a few hundred metres of the main market square, restaurants, cafés and tourist attractions. The exact address will be provided after your booking is confirmed.

Yes, we have parking spaces available for guests near the apartments. Parking is included in the price or available at nearby city car parks – details on the Parking page.

From the train station you can walk to the apartments in about 15–20 minutes or take a taxi in 5 minutes. From the airport a taxi or Uber is most convenient – estimated travel time is approximately 30 minutes.

Yes, within 5 minutes' walk you will find supermarkets, bakeries, pharmacies and dozens of restaurants and cafés serving both local and international cuisine.

Small pets (up to 10 kg) are welcome for an additional service fee. Please inform us about your pet at the time of booking. Smoking is strictly prohibited inside the apartments.

The apartments are intended solely for overnight accommodation. Loud parties are not permitted. Quiet hours are in effect from 10:00 PM to 8:00 AM.

Smoking and vaping are strictly prohibited inside the apartments. Smokers may use designated areas outside the building.

Each apartment has a specified maximum occupancy (usually 2–4 guests). Children under 3 sleep free on existing bedding. Exceeding the guest limit is not permitted.

We are available by phone and SMS around the clock. You will find our contact number in the welcome message and on the information card in the apartment.

For stays up to 5 nights, cleaning is carried out after check-out. For longer stays we offer a weekly cleaning service. Additional cleaning can be arranged for an extra fee.

Please contact us by phone immediately. We typically resolve maintenance issues within a few hours. For more serious problems we will arrange alternative accommodation.

Yes, we offer luggage storage before check-in and after check-out. Please arrange a time with us in advance.

Check-out is simple – by 11:00 AM leave the key/card in the apartment, lock the door and you are done. No need to contact anyone. We will send you a check-out confirmation by SMS.

We keep lost property for 30 days. Please contact us by phone or email – we will arrange to have your items returned at your expense.

We would greatly appreciate a review on Booking.com or Google Maps. After check-out we will send you a link with a rating request. Your feedback helps us continually raise our standards.

Yes! Returning guests and those who book directly through our website benefit from preferential rates. Sign up for our newsletter to receive special offers.